Refund Policy

Coffee products (perishable goods)
Due to the perishable nature of roasted coffee, all coffee sales are final.

We do not accept returns or exchanges for coffee once it has been shipped, opened, or used. This includes situations where taste preferences, brewing methods, or grind selection do not meet personal expectations.

Damages, defects, or incorrect orders
If your order arrives:
 • damaged,
 • defective,
 • or incorrect,

please contact us at contacto@f1010.coffee within 48 hours of delivery, including:
 • your order number, and
 • clear photos of the product and packaging.

If approved, we will offer a replacement or refund, at our discretion.
We do not require returns for damaged coffee products.

Non-coffee merchandise (if applicable)
For non-perishable items (merchandise, accessories, etc.):
 • Returns are accepted within 14 days of delivery.
 • Items must be unused, in original condition and packaging.
 • Proof of purchase is required.

Return shipping costs are the responsibility of the customer unless the item was defective or incorrect.

Sale items and gift cards
Sale items and gift cards are non-refundable.

European Union customers
For non-perishable merchandise shipped to the EU, customers retain the 14-day right of withdrawal, as required by law.
This does not apply to perishable goods such as coffee.

Refund processing
Approved refunds will be issued to the original payment method within 5–10 business days after confirmation. Processing times may vary depending on your bank.

For any questions, contact us at contacto@f1010.coffee.